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AI-based Conversational Agents for Customer Service - A Study of Customer Service Representative' Perceptions Using TAM 2.
Martin Sonntag
Jens Mehmann
Frank Teuteberg
Published in:
Wirtschaftsinformatik (2022)
Keyphrases
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customer service
customer satisfaction
conversational agents
customer behavior
artificial intelligence
real time
expert systems
call center
conversational agent
customer support