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Trust-Supporting Design Elements as Signals for AI-Based Chatbots in Customer Service: A Behavior-Based Explanatory Model.
Martin Sonntag
Jens Mehmann
Frank Teuteberg
Published in:
Int. J. Serv. Sci. Manag. Eng. Technol. (2023)
Keyphrases
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computational model
customer service
trust model
probabilistic model
mathematical model
neural network
information systems
decision making
high level
computational intelligence
artificial intelligence
bayesian networks
user interface