Heather A. Smith

Publication Activity (10 Years)

Years Active: 1991-2019
Publications (10 Years): 2

Top Topics

Enterprise Architecture

Health Insurance

Reference Models

Top Venues

MIS Q. Executive

Commun. Assoc. Inf. Syst.

Publications

Heather A. Smith, Richard T. Watson
Digital Transformation at Carestream Health. MIS Q. Executive 18 (1) (2019)
Heather A. Smith, Richard T. Watson
The Jewel in the Crown - Enterprise Architecture at Chubb. MIS Q. Executive 14 (4) (2015)
Madeline Weiss, Heather A. Smith
APC Forum: Agility Transformation at Verisk Analytics. MIS Q. Executive 13 (3) (2014)
Heather A. Smith, Richard T. Watson
Restructuring Information Systems Following the Divestiture of Carestream Health. MIS Q. Executive 12 (3) (2013)
Heather A. Smith, Richard T. Watson, Patrick Sullivan
Delivering an Effective Enterprise Architecture at Chubb Insurance. MIS Q. Executive 11 (2) (2012)
James D. McKeen, Heather A. Smith
Effective Application Maintenance. Commun. Assoc. Inf. Syst. 30 (2012)
Heather A. Smith, James D. McKeen
Enabling Collaboration with IT. Commun. Assoc. Inf. Syst. 28 (2011)
James D. McKeen, Heather A. Smith
Creating IT Shared Services. Commun. Assoc. Inf. Syst. 29 (2011)
Heather A. Smith, James D. McKeen
The Identity Management Challenge. Commun. Assoc. Inf. Syst. 28 (2011)
James D. McKeen, Heather A. Smith
Developments in Practice XXXIV: Application Portfolio Management. Commun. Assoc. Inf. Syst. 26 (2010)
James D. McKeen, Heather A. Smith
Developments in Practice XXXVII: Total Cost of Ownership. Commun. Assoc. Inf. Syst. 27 (2010)
Heather A. Smith, James D. McKeen
Developments in Practice XXXV: Building a Strong Relationship with the Business. Commun. Assoc. Inf. Syst. 26 (2010)
Heather A. Smith, James D. McKeen
Developments in Practice XXXVI: How to Talk So Business Will Listen ... And Listen So Business Will Talk. Commun. Assoc. Inf. Syst. 27 (2010)
Heather A. Smith, James D. McKeen, Cathryn Cranston, Michelle Benson
Investment Spend Optimization: A New Approach to IT Investment at BMO Financial Group. MIS Q. Executive 9 (2) (2010)
James D. McKeen, Heather A. Smith, Joyce Y. Jin
Developments in Practice XXXII: Successful Strategies for IT Staffing. Commun. Assoc. Inf. Syst. 24 (2009)
Heather A. Smith, James D. McKeen
Developments in Practice XXXIII: A Holistic Approach to Managing IT-based Risk. Commun. Assoc. Inf. Syst. 25 (2009)
Heather A. Smith, James D. McKeen
Developments in Practice XXXI: Social Computing: How Should It Be Managed? Commun. Assoc. Inf. Syst. 23 (2008)
Heather A. Smith, James D. McKeen
Developments in Practice XXX: Master Data Management: Salvation Or Snake Oil? Commun. Assoc. Inf. Syst. 23 (2008)
Heather A. Smith, James D. McKeen
Creating a Process-Centric Organization at FCC: SOA from the Top Down. MIS Q. Executive 7 (2) (2008)
James D. McKeen, Heather A. Smith
Developments in Practice XXIX: The Emerging Role of the Enterprise Business Architect. Commun. Assoc. Inf. Syst. 22 (2008)
Madeline Weiss, Heather A. Smith
APC Forum: Leveraging Emerging Digital Technology at BP. MIS Q. Executive 6 (2) (2007)
Madeline Weiss, Heather A. Smith
APC Forum: The U.S. Constitution as a Model for IT Governance. MIS Q. Executive 6 (4) (2007)
James D. McKeen, Heather A. Smith
Developments in Practice XXV: Strategic Experimentation with IT. Commun. Assoc. Inf. Syst. 19 (2007)
James D. McKeen, Heather A. Smith
Developments in Practice XXVI: Social Networks: Knowledge Management's "Killer App"? Commun. Assoc. Inf. Syst. 19 (2007)
Suzanne Rivard, Heather A. Smith
Knowledge Management Research Initiatives in North America. Ann. des Télécommunications 62 (7-8) (2007)
Heather A. Smith, James D. McKeen, Satyendra Singh
Developments in Practice XXVIII: Managing Perceptions of IS. Commun. Assoc. Inf. Syst. 20 (2007)
Heather A. Smith, James D. McKeen
Developments in Practice XXVII: Delivery IT Functions: A Decision Framework. Commun. Assoc. Inf. Syst. 19 (2007)
James D. McKeen, Heather A. Smith
Developments in Practice XXIV: Information Management: The Nexus of Business and IT. Commun. Assoc. Inf. Syst. 19 (2007)
Heather A. Smith, James D. McKeen
Developments in Practice XXII: Expertise Location and Management: Hope or Hype? Commun. Assoc. Inf. Syst. 18 (2006)
James D. McKeen, Heather A. Smith
Developments in Practice XXIII: Creating and Evolving a Technology Roadmap. Commun. Assoc. Inf. Syst. 18 (2006)
Heather A. Smith, James D. McKeen
Developments In Practice XXI: IT in the New World of Corporate Governance Reforms. Commun. Assoc. Inf. Syst. 17 (2006)
Heather A. Smith, James D. McKeen
IT in 2010: The Next Frontier. MIS Q. Executive 5 (3) (2006)
Heather A. Smith, James D. McKeen
Developments in Practice XVIII-Customer Knowledge Management: Adding Value for Our Customers. Commun. Assoc. Inf. Syst. 16 (2005)
James D. McKeen, Heather A. Smith, Satyendra Singh
Developments in Practice XVI: A Framework for Enhancing IT Capabilities. Commun. Assoc. Inf. Syst. 15 (2005)
James D. McKeen, Heather A. Smith, Satyendra Singh
Developments in Practice XX - Digital Dashboards: Keep Your Eyes on the Road. Commun. Assoc. Inf. Syst. 16 (2005)
Heather A. Smith, James D. McKeen
Developments in Practice XIX: Building Better IT Leaders - From the Bottom Up. Commun. Assoc. Inf. Syst. 16 (2005)
Heather A. Smith, James D. McKeen
Developments in Practice XVII: A Framework for KM Evaluation. Commun. Assoc. Inf. Syst. 16 (2005)
Heather A. Smith, James D. McKeen
Developments in Practice XV: Information Delivery: IT's Evolving Role. Commun. Assoc. Inf. Syst. 15 (2005)
Heather A. Smith, James D. McKeen
Developments in Practice XII: Knowledge-Enabling Business Processes. Commun. Assoc. Inf. Syst. 13 (2004)
James D. McKeen, Heather A. Smith
Developments in Practice XIII Electronic Communications: Strategies for Coping with the Deluge. Commun. Assoc. Inf. Syst. 13 (2004)
Heather A. Smith, James D. McKeen
Developments in Practice XIV: IT Sourcing - How Far Can You Go? Commun. Assoc. Inf. Syst. 13 (2004)
Heather A. Smith, James D. McKeen
Developments in Practice XIV: Marketing KM to the Organization. Commun. Assoc. Inf. Syst. 14 (2004)
Heather A. Smith, James D. McKeen
Developments in Practice VIII: Enterprise Content Management. Commun. Assoc. Inf. Syst. 11 (2003)
Benn R. Konsynski, Heather A. Smith
Developments in Practice X: Radio Frequency Identification (RFID) - An Internet for Physical Objects. Commun. Assoc. Inf. Syst. 12 (2003)
Heather A. Smith, John Clippinger, Benn R. Konsynski
Developments in Practice VI: Riding the Wave: Discovering the Value of P2P Technologies. Commun. Assoc. Inf. Syst. 11 (2003)
Heather A. Smith, James D. McKeen
Developments in Practice XI: Developing IT Professionalism. Commun. Assoc. Inf. Syst. 12 (2003)
Heather A. Smith, James D. McKeen
Developments in Practice IX: The Evolution of the KM Function. Commun. Assoc. Inf. Syst. 12 (2003)
Heather A. Smith, James D. McKeen
Developments in Practice VII: Developing and Delivering the IT Value Proposition. Commun. Assoc. Inf. Syst. 11 (2003)
James D. McKeen, Heather A. Smith
New Developments in Practice IV: Managing the Technology Portfolio. Commun. Assoc. Inf. Syst. 9 (2002)
Heather A. Smith, Nalin Kulatilaka, N. Venkatramen
New Developments in Practice III: Riding the Wave: Extracting Value from Mobile Technology. Commun. Assoc. Inf. Syst. 8 (2002)
James D. McKeen, Heather A. Smith
New Developments in Practice II: Enterprise Application Integration. Commun. Assoc. Inf. Syst. 8 (2002)
James D. McKeen, Heather A. Smith, P. R. Balasubramanian, Nitin R. Joglekar
Developments in Practice V: IT Sourcing: Build, Buy, or Market. Commun. Assoc. Inf. Syst. 9 (2002)
James D. McKeen, Heather A. Smith
Managing External Relationships in IS. HICSS (2001)
Benoit Aubert, Michel Patry, Suzanne Rivard, Heather A. Smith
IT Outsourcing Risk Management at British Petroleum. HICSS (2001)
Heather A. Smith, James D. McKeen, D. Sandy Staples
New Developments in Practice I: Risk Management in Information Systems: Problems and Potential. Commun. Assoc. Inf. Syst. 7 (2001)
James D. McKeen, Heather A. Smith, Michael Parent
Assessing the Value of Information Technology: the Leverage Effect. ECIS (1997)
Heather A. Smith, James D. McKeen
Object-Oriented Technology: Getting Beyond the Hype. Data Base 27 (2) (1996)
Heather A. Smith, James D. McKeen
Measuring IS: How Does Your Organization Rate? Data Base 27 (1) (1996)
Heather A. Smith, James D. McKeen
Computerization and management: A study of conflict and change. Inf. Manag. 22 (1) (1992)
James D. McKeen, Heather A. Smith
The Value Of Information Technology: A Resource View. ICIS (1991)