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Ernando Silva
Publication Activity (10 Years)
Years Active: 2012-2013
Publications (10 Years): 0
Top Topics
Customer Service
Decision Making
Microsoft Sql Server
Business Intelligence
Top Venues
IEEE SCC
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Publications
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Ernando Silva
,
Karin Becker
,
Renata Galante
Supporting Strategic Decision Making on Service Evolution Context Using Business Intelligence.
IEEE SCC
(2013)
Ernando Silva
,
Bruno Vollino
,
Karin Becker
,
Renata Galante
A Business Intelligence Approach to Support Decision Making in Service Evolution Management.
IEEE SCC
(2012)