A Business Intelligence Approach to Support Decision Making in Service Evolution Management.
Ernando SilvaBruno VollinoKarin BeckerRenata GalantePublished in: IEEE SCC (2012)
Keyphrases
- business intelligence
- knowledge management
- business requirements
- decision support
- business users
- management system
- business analytics
- strategic management
- end users
- data warehousing
- data warehouse
- business information
- decision making
- critical information
- enterprise data
- service delivery
- digital economy
- business intelligence systems
- data analysis
- sql server
- case study
- key performance indicators
- service management
- strategic decisions
- content management
- web services
- information systems
- service providers
- big data
- database
- information management
- data mining
- microsoft sql server
- data management
- microsoft office
- customer service
- service oriented
- predictive analytics
- decision makers
- machine learning
- activity monitoring
- real world