Supporting Strategic Decision Making on Service Evolution Context Using Business Intelligence.

Ernando Silva Karin Becker Renata Galante

Published in: IEEE SCC (2013)

Keyphrases

business intelligence
strategic decision making
decision support
data warehousing
end users
data warehouse
decision making
business intelligence systems
business analytics
data analysis

microsoft office
case study
sql server
knowledge discovery
knowledge management
business information
big data
data mining
business decisions
business requirements

information retrieval
activity monitoring
critical information
service providers
strategic decisions
microsoft sql server
predictive analytics
data sets
database

customer service
supply chain management
service quality
service oriented
conceptual model
web services
decision support system
data management
database systems