Supporting Strategic Decision Making on Service Evolution Context Using Business Intelligence.
Ernando SilvaKarin BeckerRenata GalantePublished in: IEEE SCC (2013)
Keyphrases
- business intelligence
- strategic decision making
- decision support
- data warehousing
- end users
- data warehouse
- decision making
- business intelligence systems
- business analytics
- data analysis
- microsoft office
- case study
- sql server
- knowledge discovery
- knowledge management
- business information
- big data
- data mining
- business decisions
- business requirements
- information retrieval
- activity monitoring
- critical information
- service providers
- strategic decisions
- microsoft sql server
- predictive analytics
- data sets
- database
- customer service
- supply chain management
- service quality
- service oriented
- conceptual model
- web services
- decision support system
- data management
- database systems