Dora Luz González-Bañales

Publication Activity (10 Years)

Years Active: 2017-2024
Publications (10 Years): 4

Top Topics

Implementation Details

Service Management

Engineering Students

Top Venues

Int. J. Inf. Technol. Syst. Approach

Publications

Teresa Lucio-Nieto, Dora Luz González-Bañales
Good Practices in ITSM Learning: A Business Simulation-Game-Based Approach for Engineering Students. EDUCON (2024)
Teresa Lucio-Nieto, Dora Luz González-Bañales
Implementation of a Service Management Office Into a World Food Company in Latin America. Int. J. Inf. Technol. Syst. Approach 14 (1) (2021)
Teresa Lucio-Nieto, Dora Luz González-Bañales
Exploring ITIL® Implementation Challenges in Latin American Companies. Int. J. Inf. Technol. Syst. Approach 12 (1) (2019)
Dora Luz González-Bañales, Linda Elizabeth Soto Ortíz
Empathy Map as a Tool to Analyze Human-Computer Interaction in the Elderly. CLIHC (2017)