Diana Heckl

Publication Activity (10 Years)

Years Active: 2007-2010
Publications (10 Years): 0

Publications

Diana Heckl, Jürgen Moormann, Michael Rosemann
Uptake and success factors of Six Sigma in the financial services industry. Bus. Process. Manag. J. 16 (3) (2010)
Diana Heckl, Jürgen Moormann
Operational control of service processes: modularization as precondition. SAC (2009)
Wasana Bandara, Diana Heckl, Michael Rosemann
Teaching case: Influences of six sigma embracement and abondenment. ECIS (2009)
Diana Heckl, Michael Leyer, Jürgen Moormann, Michael Rosemann
Framework of a Process Laboratory for the Operational Control of Service Processes. ACIS (2009)
Anne Dohmen, Diana Heckl, Jürgen Moormann
Die kundenzentrierte Bank: Integration von Kunden- und Geschäftsprozessen am Beispiel des Firmenkundengeschäfts. GI Jahrestagung (2009)
Diana Heckl, Jürgen Moormann
Matching Customer Processes with Business Processes of Banks: The Example of Small and Medium-Sized Enterprises as Bank Customers. BPM (2007)