Uptake and success factors of Six Sigma in the financial services industry.
Diana HecklJürgen MoormannMichael RosemannPublished in: Bus. Process. Manag. J. (2010)
Keyphrases
- financial services
- success factors
- information quality
- service quality
- competitive advantage
- risk management
- information systems
- economic development
- critical success factors
- policy makers
- user satisfaction
- customer satisfaction
- knowledge transfer
- m learning
- perceived usefulness
- factors affecting
- programming course
- information technology
- decision making