Operational control of service processes: modularization as precondition.
Diana HecklJürgen MoormannPublished in: SAC (2009)
Keyphrases
- incident management
- service providers
- production processes
- control system
- decision making
- web services
- control method
- call center
- control problems
- software design
- database
- data sets
- service discovery
- optimal control
- adaptive control
- loosely coupled
- process model
- social networks
- control theory
- service management
- artificial intelligence