Brad Poulson

Publication Activity (10 Years)

Years Active: 2001-2007
Publications (10 Years): 0

Publications

Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers
Creating value from a commodity process: a case study of a call center. J. Enterp. Inf. Manag. 20 (4) (2007)
Jimmy C. Huang, Sue Newell, Brad Poulson, Robert D. Galliers
Deriving Value from a Commodity Process: a Case Study of the Strategic Planning and Management of a Call Center. ECIS (2005)
Brad Poulson, Jimmy C. Huang, Sue Newell, Robert D. Galliers
Reversing the Trend of Commoditization: A Case Study of the Strategic Planning and Management of a Call Center. ICEIS (3) (2004)
Brad Poulson, Jimmy C. Huang, Sue Newell, Robert D. Galliers
Customer Relationship Management: Beyond A Commodity Process. AMCIS (2004)
Jimmy C. Huang, Sue Newell, Shan Ling Pan, Brad Poulson
ERP Systems Implementation: a Knowledge-focused Perspective. J. Decis. Syst. 10 (1) (2001)