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Aihie Osarenkhoe
ORCID
Publication Activity (10 Years)
Years Active: 2007-2021
Publications (10 Years): 1
Top Topics
Information Resources
Customer Service
Customer Satisfaction
Resource Constraints
Top Venues
Bus. Process. Manag. J.
J. Inf. Technol. Res.
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Publications
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Aihie Osarenkhoe
,
Daniella Fjellström
The Oxymoron of Digitalization: A Resource-Based Perspective.
J. Inf. Technol. Res.
14 (4) (2021)
Aihie Osarenkhoe
,
Akmal Hyder
Marriage for better or for worse? Towards an analytical framework to manage post-merger integration process.
Bus. Process. Manag. J.
21 (4) (2015)
Mabel Komunda
,
Aihie Osarenkhoe
Remedy or cure for service failure?: Effects of service recovery on customer satisfaction and loyalty.
Bus. Process. Manag. J.
18 (1) (2012)
Aihie Osarenkhoe
An integrated framework for understanding the driving forces behind non-sequential process of internationalisation among firms.
Bus. Process. Manag. J.
15 (2) (2009)
Aihie Osarenkhoe
,
Az-Eddine Bennani
An exploratory study of implementation of customer relationship management strategy.
Bus. Process. Manag. J.
13 (1) (2007)