Mabel Komunda

Publication Activity (10 Years)

Years Active: 2012-2012
Publications (10 Years): 0

Top Topics

Customer Service

Failure Recovery

Customer Support

Competitive Advantage

Top Venues

Bus. Process. Manag. J.

Publications

Mabel Komunda, Aihie Osarenkhoe
Remedy or cure for service failure?: Effects of service recovery on customer satisfaction and loyalty. Bus. Process. Manag. J. 18 (1) (2012)