A. Parasuraman

Publication Activity (10 Years)

Years Active: 2002-2009
Publications (10 Years): 0

Publications

M. Kathryn Brohman, Gabriele Piccoli, Patrick Martin, Farhana H. Zulkernine, A. Parasuraman, Richard T. Watson
A Design Theory Approach to Building Strategic Network-Based Customer Service Systems. Decis. Sci. 40 (3) (2009)
M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman
NCSS Process Completeness: Construct Development and Preliminary Validation. HICSS (2005)
Richard T. Watson, Gabriele Piccoli, M. Kathryn Brohman, A. Parasuraman
Customer-Managed Interactions: A New Paradigm for Firm-Customer Relationships. MIS Q. Executive 4 (2) (2005)
Gabriele Piccoli, M. Kathryn Brohman, Richard T. Watson, A. Parasuraman
Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities. Decis. Sci. 35 (3) (2004)
Zhen Zhu, K. Sivakumar, A. Parasuraman
A Mathematical Model of Service Failure and Recovery Strategies. Decis. Sci. 35 (3) (2004)
M. Kathryn Brohman, Richard T. Watson, Gabriele Piccoli, A. Parasuraman
Data completeness: a key to effective net-based customer service systems. Commun. ACM 46 (6) (2003)
M. Kathryn Brohman, A. Parasuraman, Gabriele Piccoli
Customer Service and Network Completeness. Bled eConference (2002)