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Net-Based Customer Service Systems: Evolution and Revolution in Web Site Functionalities.

Gabriele PiccoliM. Kathryn BrohmanRichard T. WatsonA. Parasuraman
Published in: Decis. Sci. (2004)
Keyphrases
  • customer service
  • website
  • intelligent systems
  • information retrieval
  • databases
  • web pages
  • distributed systems
  • call center
  • web usage