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Data completeness: a key to effective net-based customer service systems.
M. Kathryn Brohman
Richard T. Watson
Gabriele Piccoli
A. Parasuraman
Published in:
Commun. ACM (2003)
Keyphrases
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customer service
data quality
data processing
data analysis
data sets
data points
data structure
high quality
database
data collection
computer systems
data sources
training data
reinforcement learning
xml documents
end users
data warehouse
decision making
historical data