BPM Industry Forum

Publications

volume 3112, 2022

Proceedings of the Industry Forum at BPM 2021 co-located with 19th International Conference on Business Process Management (BPM 2021), Rome, Italy, September 6-10, 2021. BPM Industry Forum 3112 (2022)

2021

Jan vom Brocke, Manuel Weber, Thomas Grisold
The BPM Context Matrix: A Framework for Managing and Designing Context-Aware Business Processes. BPM Industry Forum (2021)
Wolf-Dietrich Zabka, Peter Blank, Rafael Accorsi
Has the Pandemic Impacted my Workforce's Productivity? Applying Effort Mining to Identify Productivity Shifts during COVID-19 Lockdown. BPM Industry Forum (2021)
Mathias Hansson, Kristin Angel, Felix Mannhardt, Knut Kvale
How Can a Service Provider Utilize Process Mining on Customer Journeys to Gain Actionable Insights for Service Delivery Improvements? BPM Industry Forum (2021)
Kanika Goel, Sander J. J. Leemans, Moe Thandar Wynn, Arthur H. M. ter Hofstede, Janne Barnes
Improving PhD Student Journeys: Insights from an Australian Higher Education Institution. BPM Industry Forum (2021)
Stefano Aiello, Luca Flecchia, Massimo Tarantino, Simona Solvi, Paolo Facoetti, Veronica Cipriani
Process Mining Applied to Emergency Room: An Organizational and Change Management Perspective. BPM Industry Forum (2021)