BPIC@BPM

Publications

2013

John Hansen
Analyzing Volvo IT Belgium's Incident and Problem Management Data Using Automated Business Process Discovery. BPIC@BPM (2013)
Arjel Bautista, Syed Akbar, Anthony Alvarez, Tom Metzger, Marshall Reaves
Process Mining in Information Technology Incident Management: A Case Study at Volvo Belgium. BPIC@BPM (2013)
Josef Martens
Professional Use of Process Mining for Analyzing Business Processes. BPIC@BPM (2013)
Frank van Geffen, Rudi Niks
Accelerate DMAIC using Process Mining. BPIC@BPM (2013)
Peter Van den Spiegel, Leen Dieltjens, Liese Blevi
Applied Process Mining Techniques for Incident and Problem Management. BPIC@BPM (2013)
Zbigniew Paszkiewicz, Willy Picard
Analysis of the Volvo IT Incident and Problem Handling Processes using Process Mining and Social Network Analysis. BPIC@BPM (2013)
Jonathan Hevia, Cecilia Saint-Pierre
Analyzing Volvo Information with Process Mining. BPIC@BPM (2013)
Seppe vanden Broucke, Jan Vanthienen, Bart Baesens
Volvo IT Belgium VINST. BPIC@BPM (2013)
Chang Jae Kang, Young Sik Kang, Yeong Shin Lee, Seonkyu Noh, Hyeong Cheol Kim, Woo Cheol Lim, Juhee Kim, Regina Hong
Process Mining-based Understanding and Analysis of Volvo IT's Incident and Problem Management Processes. BPIC@BPM (2013)
Michael Arias, Eric Rojas
Volvo Incident and Problem Management Behavior Analysis. BPIC@BPM (2013)
Shobana Radhakrishnan, Gokul Anantha
Process Improvement Focused Analysis of VINST IT Support Logs. BPIC@BPM (2013)
Summary of the BPI Challenge 2013. BPIC@BPM (2013)
Emmy Dudok, Peter van den Brand
Mining an Incident Management Process. BPIC@BPM (2013)

volume 1052, 2013

Proceedings of the 3rd Business Process Intelligence Challenge co-located with 9th International Business Process Intelligence Workshop (BPI 2013), Beijing, China, August 26, 2013. BPIC@BPM 1052 (2013)