Service Satisfaction Evaluation of Customer Preference-Driven Public Warehousing Product Service Systems for Small- and Medium-Sized Enterprises in an Industrial Park.
Kai DingJingjing LiFuqiang ZhangJizhuang HuiQingtao LiuPublished in: IEEE Access (2019)
Keyphrases
- service systems
- call center
- small and medium sized enterprises
- electronic commerce
- service quality
- customer classes
- customer satisfaction
- service level
- web technologies
- queueing model
- service requests
- service oriented
- enterprise systems
- service times
- product design
- heavy traffic
- asymptotically optimal
- arrival rate
- steady state
- web services
- manufacturing enterprises
- government performance evaluation
- service selection
- queue length
- information and communication technologies
- response time