Social Stories: From Asperger's Syndrome to Web-based Customer Relationship Management.
Dorothy BrasethDale PantonBonnie Holte BennettEmmett DavisPublished in: International Conference on Internet Computing (2002)
Keyphrases
- customer relationship management
- relationship management
- data mining systems
- competitive advantage
- customer churn
- marketing strategies
- data mining
- data mining applications
- communication tools
- social networks
- data mining technology
- social media
- call center
- social interaction
- social relationships
- customer segmentation
- customer retention
- steady state
- knowledge management
- knowledge discovery