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Service level management: A dynamic discovery and optimization approach.

Yixin DiaoFrank EskesenSteve FroehlichJoseph L. HellersteinAlexander KellerLisa SpainhowerMaheswaran Surendra
Published in: IEEE Trans. Netw. Serv. Manag. (2004)
Keyphrases
  • service level
  • lead time
  • optimization problems
  • decision making
  • logistics service
  • optimization process
  • optimization model
  • call center
  • service systems
  • management system
  • supply chain
  • data management