Quality Management in Knowledge Intensive Business Processes - Development of a Maturity Model to Measure the Quality of Knowledge Intensive Business Processes in Small and Medium Enterprises.
Priscilla HeinzeDennis GeersPublished in: KMIS (2009)
Keyphrases
- knowledge intensive
- business processes
- quality management
- business process
- data quality
- knowledge acquisition
- quality assessment
- systems development
- maturity model
- project management
- web services
- enterprise resource planning
- service quality
- quality control
- software development
- e learning
- knowledge management
- competitive advantage
- process model
- human resources
- workflow management systems
- software projects
- law enforcement
- information systems
- machine learning
- product quality
- databases
- quality assurance
- software process
- life cycle
- expert systems
- decision making