The Effect of Perceived Service Quality, Perceived Sacrifice and Perceived Service Outcome on Online Customer Loyalty.
David Jingjun XuIzak BenbasatRonald T. CenfetelliPublished in: ICIS (2009)
Keyphrases
- service quality
- user satisfaction
- internet shopping
- customer loyalty
- customer satisfaction
- service providers
- subjective norm
- perceived usefulness
- information quality
- technology acceptance
- electronic commerce
- information systems
- quality of service
- online shopping
- call center
- databases
- decision support system
- real time
- job satisfaction
- data mining