Customers Can Do Better! A Case Study of Self-Service Kiosk Technologies at the German Federal Employment Agency.
Julia KlierMathias KlierAnna-Luisa MüllerChristian RauchPublished in: Wirtschaftsinformatik (2015)
Keyphrases
- government agencies
- information technology
- statistical summaries
- case study
- business intelligence
- data mining
- federal agencies
- united states
- emerging technologies
- customer service
- customer satisfaction
- information infrastructure
- customer behavior
- test bed
- information asymmetry
- potential customers
- early adopters
- banking services
- marketing strategies
- data mining technology
- web technologies
- life cycle
- service providers
- e government
- information systems
- information retrieval