Adoption of Mobile Banking in Jordan: Exploring Demographic Differences on Customers' Perceptions.
Ali Abdallah AlalwanNripendra P. RanaYogesh Kumar DwivediBanita LalMichael D. WilliamsPublished in: I3E (2015)
Keyphrases
- banking services
- driving forces
- mobile technologies
- banking industry
- financial services
- information technology
- retail banking
- mobile devices
- saudi arabia
- mobile phone
- customer churn
- statistically significant
- technological innovations
- mobile commerce
- attitudes toward
- customer satisfaction
- internet banking
- mobile applications
- e government
- mobile apps
- service providers
- mobile learning
- anecdotal evidence
- computing environments
- organizational culture
- technology adoption
- customer service
- demographic data
- customer relationship management
- mobile users
- demographic variables
- information systems