eCRM 2.0 applications and trends: The use and perceptions of Greek tourism firms of social networks and intelligence.
Marianna SigalaPublished in: Comput. Hum. Behav. (2011)
Keyphrases
- social networks
- social network analysis
- social networking
- social media
- artificial intelligence
- online social networks
- intelligent systems
- community detection
- social network data
- information diffusion
- information technology
- social interaction
- trend detection
- tourism industry
- online communities
- competitive advantage
- comparative evaluation
- social relationships
- network effects
- offshore outsourcing
- social roles
- profit maximizing
- social computing
- information systems
- social influence
- electronic commerce
- link prediction
- attitudes toward