Service integrators in business networks - the importance of relationship values.
Bernd HeinrichGregor ZellnerSusanne LeistPublished in: Electron. Mark. (2011)
Keyphrases
- telecommunications industry
- service delivery
- web services
- network resources
- service management
- online services
- decision making
- service providers
- social network analysis and mining
- enterprise systems
- data mining
- service quality
- network structure
- electronic commerce
- virtual organization
- business processes
- mission critical
- attribute values
- computer networks
- service oriented
- electronic business
- business intelligence
- service provision
- information systems
- software vendors
- transport network
- electronic data interchange
- business rules
- customer service
- business process
- management system
- social networks
- multimedia services
- competitive advantage
- information services
- e government
- message delivery
- enterprise application integration