An empirical investigation of intelligent agents for e-business customer relationship management: a knowledge management perspective.
Weiquan WangIzak BenbasatPublished in: ECIS (2003)
Keyphrases
- intelligent agents
- customer relationship management
- knowledge management
- competitive advantage
- relationship management
- intelligent systems
- multi agent systems
- customer churn
- multi agent
- data mining
- marketing strategies
- agent architecture
- artificial intelligence
- case study
- data mining applications
- information technology
- information systems
- software engineering
- organizational learning
- mobile agents
- software agents
- real world
- data mining technology
- agent technology
- knowledge sharing
- e learning
- decision making
- business intelligence
- business processes
- markov chain
- decision support
- machine learning
- belief desire intention
- knowledge discovery