B2C web site quality and emotions during online shopping episodes: An empirical study.
Jean ÉthierPierre HadayaJean TalbotJean CadieuxPublished in: Inf. Manag. (2006)
Keyphrases
- online shopping
- website
- service quality
- customer satisfaction
- product descriptions
- service providers
- user satisfaction
- internet usage
- web pages
- electronic commerce
- quality control
- quality of service
- consumer behavior
- information systems
- personal information
- competitive advantage
- web users
- purchase intention
- online retailers