Dual-Level Evaluation Framework for Airport User Satisfaction.

Dimitrios Dimitriou Maria Sartzetaki Iliana Kalenteridou

Published in: Int. J. Oper. Res. Inf. Syst. (2021)

Keyphrases

user satisfaction
evaluation framework
information systems
evaluation process
evaluation methodology
database
evaluation metrics
service quality
user perceptions
semantic annotation
perceived usefulness
structural equation modeling
text mining
kolmogorov smirnov