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Optimizing Call Center Staffing Using Simulation and Analytic Center Cutting-Plane Methods.

Júlíus AtlasonMarina A. EpelmanShane G. Henderson
Published in: Manag. Sci. (2008)
Keyphrases
  • call center
  • significant improvement
  • artificial intelligence
  • real time
  • databases
  • optimal solution
  • probability distribution
  • state space