Effects of service quality dimensions including usability on perceived overall quality, customer satisfaction, and return intention in different hospital types.
Fethi CalisirAyse Elvan BayraktarogluCigdem Altin GumussoyBurcu KayaPublished in: Int. J. Adv. Oper. Manag. (2014)
Keyphrases
- decision making
- service quality
- customer satisfaction
- user satisfaction
- subjective norm
- information quality
- technology acceptance
- information systems
- online shopping
- internet shopping
- perceived usefulness
- user acceptance
- competitive advantage
- customer service
- electronic commerce
- service providers
- structural equation modeling
- quality of service
- marketing strategies
- competitive environment
- expert systems
- call center
- real time
- positive effects
- product design
- query processing
- customer retention
- perceived risk
- customer data
- business processes
- behavioral intention
- customer loyalty
- databases