Web-enabled business and customer value.
Chih-Ping WeiHsiangchu LaiPublished in: Electron. Commer. Res. Appl. (2006)
Keyphrases
- web enabled
- return on investment
- web technologies
- customer relationship management
- database driven
- web based learning
- business innovation
- customer data
- distance learning
- information systems
- intelligent tutoring systems
- decision making
- business intelligence
- competitive advantage
- business process
- business processes
- multimedia
- data mining
- customer loyalty
- databases
- knowledge management