A Knowledge - based Decisional System for the Service Quality Improvement in Organizations.
Tindara AbbateClara BassanoAnna Maria CoppolaSergio MirandaLuigi RaritàPublished in: ILOG@BIR (2014)
Keyphrases
- quality improvement
- quality assurance
- information systems
- service delivery
- industrial processes
- information technology
- service management
- web services
- service oriented
- service providers
- virtual organization
- decision making
- product quality
- service quality
- quality control
- mission critical
- multi agent
- online services
- customer satisfaction
- public services
- knowledge sharing
- training data
- process control
- knowledge management
- artificial intelligence