Predicting Customer Churn Using Machine Learning in IT Startups.
Viktor V. MorozovOlga O. MezentsevaAnna KolomiietsMaksym ProskurinPublished in: ISDMCI (2021)
Keyphrases
- customer churn
- machine learning
- prediction model
- churn prediction
- customer relationship management
- data mining
- text mining
- data mining technology
- decision trees
- natural language processing
- text classification
- data analysis
- support vector machine
- information extraction
- knowledge discovery
- databases
- regression model
- machine learning methods