Satisfaction and continuous use intention of e-learning service in Brazilian public organizations.
Fernando Antonio de Melo PereiraAnatália Saraiva Martins RamosMaria Aparecida GouvêaMarconi Freitas da CostaPublished in: Comput. Hum. Behav. (2015)
Keyphrases
- e learning
- service quality
- service delivery
- customer satisfaction
- public organizations
- service providers
- web services
- learning objects
- service oriented
- user satisfaction
- public sector
- e government
- learning activities
- learning experience
- information systems
- customer service
- higher education
- learning environment
- distance learning
- case study
- high level
- information management
- knowledge management
- learning process