Service Model Under the Lean and Change Management Approaches to Reduce Delivery Times and Optimize the Quality of Processes in a Company in the Metal-Mechanic Sector.
Tom Orihuela-MezaJuan Peñafiel-CarreraNestor Mamani-MacedoCarlos Raymundo IbañezFrancisco DominguezPublished in: IHIET (Lausanne) (2020)