Appointment-driven queueing systems with non-punctual customers.
Oualid JouiniSaif BenjaafarBingnan LuSiqiao LiBenjamin LegrosPublished in: Queueing Syst. Theory Appl. (2022)
Keyphrases
- queueing systems
- poisson arrivals
- service systems
- single server
- arrival rate
- queueing model
- service times
- queueing theory
- queueing networks
- markov processes
- steady state
- queue length
- call center
- heavy traffic
- finite buffer
- customer classes
- control problems
- state dependent
- markov chain
- special case
- machine learning
- stationary distribution
- service providers
- fluid model
- computational complexity
- waiting times
- web services
- learning algorithm