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Integrating the Kano Model and IPA to Measure Service Quality of Pet Grooming.

Kai-Chieh YenYu-Hsiu Hung
Published in: HCI (2) (2023)
Keyphrases
  • service quality
  • probabilistic model
  • similarity measure
  • information systems
  • information technology
  • social interaction
  • information sharing
  • customer satisfaction