E-Service Touchpoints for Jewelry Retailers: Customers' Perceptions of a Digital Sales Desk.
Cara Michelle PfabeBenjamin BarannAnn-Kristin CordesAndreas HermannTorsten GollhardtPublished in: Wirtschaftsinformatik (2021)
Keyphrases
- customer service
- customer support
- service providers
- customer satisfaction
- potential customers
- customer behavior
- single server
- single server queue
- service times
- inventory control
- call center
- optimal pricing
- service quality
- web services
- customer preferences
- website
- supply chain
- dynamic pricing
- attitudes toward
- customer loyalty
- service systems
- service discovery
- arrival process
- markov chain
- network effects
- end users
- service requirements
- service rates
- steady state
- cost efficient
- service oriented
- queueing model