Automating Incident Classification Using Sentiment Analysis and Machine Learning.
Marina Danchovsky IbrishimovaKin Fun LiPublished in: ISDDC (2018)
Keyphrases
- sentiment analysis
- text classification
- machine learning
- opinion mining
- sentiment classification
- support vector machine
- decision trees
- collective classification
- machine learning methods
- text mining
- supervised learning
- supervised classification
- feature selection
- natural language processing
- machine learning algorithms
- sentence level
- product reviews
- supervised classifiers
- social media content
- learning tasks
- text categorization
- reinforcement learning
- information extraction
- active learning
- spam filtering
- novelty detection
- artificial intelligence
- learning algorithm
- online reviews
- multi aspect
- neural network
- databases