Users' engagement in WeChat-based support communities: A multilevel perspective.

Mingfei Sun Shaojing Sun

Published in: Inf. Process. Manag. (2024)

Keyphrases

end users
user communities
social web
information sources
user interaction
virtual communities

social networking sites
mission critical
web environment
user generated content
social communities

social networks
working environment
community members
web interface
web communities

sensemaking
multiple users
user centered
social media
user interface