Predicting Customer Churn in the Internet Service Provider Industry of Developing Nations: A Single, Explanatory Case Study of Trinidad and Tobago.
Lackeshwar BachanTarek GaberPublished in: AMLTA (2021)
Keyphrases
- service providers
- case study
- customer churn
- business opportunities
- web services
- cloud computing
- content providers
- cloud services
- end users
- service quality
- database
- real world
- outsourced databases
- incident management
- customer relationship management
- regression model
- knowledge management
- information technology
- database systems
- data mining
- neural network