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An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth.
Wolfgang J. Weitzl
Clemens Hutzinger
Sabine A. Einwiller
Published in:
Comput. Hum. Behav. (2018)
Keyphrases
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positive and negative
information technology
failure prediction
databases
training data
root cause
highly reliable
neural network
social networks
preprocessing
positive data