Clemens Hutzinger

Publication Activity (10 Years)

Years Active: 2018-2023
Publications (10 Years): 3

Top Topics

Online Consumer

Failure Prediction

Top Venues

Comput. Hum. Behav.

Publications

Clemens Hutzinger, Wolfgang J. Weitzl
Double jeopardy: effects of inter-failures and webcare on (un-)committed online complainants' revenge. Internet Res. 33 (7) (2023)
Wolfgang J. Weitzl, Clemens Hutzinger
Rise and fall of complainants' desires: The role of pre-failure brand commitment and online service recovery satisfaction. Comput. Hum. Behav. 97 (2019)
Wolfgang J. Weitzl, Clemens Hutzinger, Sabine A. Einwiller
An empirical study on how webcare mitigates complainants' failure attributions and negative word-of-mouth. Comput. Hum. Behav. 89 (2018)