Combining Process Mining and Statistical Methods to Evaluate Customer Integration in Service Processes.
Michael LeyerJürgen MoormannPublished in: Business Process Management Workshops (1) (2011)
Keyphrases
- statistical methods
- process mining
- process model
- event logs
- customer service
- statistical analysis
- clinical pathway
- customer satisfaction
- business process
- machine learning
- computational methods
- business processes
- service requirements
- machine learning methods
- call center
- biological data
- data mining techniques
- service times
- statistical models
- web services
- statistical approaches
- statistical tests
- service quality
- end users
- petri net
- statistical analyses
- real world
- website
- risk factors
- data analysis
- medical images