Determining Customer Delay in an MB/G/∞ Exchangeable Item Repair System with Spares.

Michael Dreyfuss Morton J. M. Posner

Published in: INFOR Inf. Syst. Oper. Res. (2014)

Keyphrases

purchase behavior
electronic commerce
times faster
customer satisfaction
customer service
damage assessment
data mining
computational complexity
wireless networks
call center
customer relationship management
failure rate
customer data
consistent query answering