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Developing a Process Quality Improvement Questionnaire - A Case Study on Writing Discharge Letters.
Robert Heinrich
Barbara Paech
Antje Brandner
Ulrike Kutscha
Björn Bergh
Published in:
Business Process Management Workshops (2) (2011)
Keyphrases
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quality improvement
industrial processes
case study
quality assurance
real world
high quality
software development
process model
quality control
product quality