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Developing a Process Quality Improvement Questionnaire - A Case Study on Writing Discharge Letters.

Robert HeinrichBarbara PaechAntje BrandnerUlrike KutschaBjörn Bergh
Published in: Business Process Management Workshops (2) (2011)
Keyphrases
  • quality improvement
  • industrial processes
  • case study
  • quality assurance
  • real world
  • high quality
  • software development
  • process model
  • quality control
  • product quality