Customer support ticket escalation prediction using feature engineering.

Lloyd Montgomery Daniela E. Damian Tyson Bulmer Shaikh Quader

Published in: Requir. Eng. (2018)

Keyphrases

feature engineering
customer support
dependency parsing
text classification
machine learning
natural language processing
customer service
high tech
pairwise
labeled data
world wide
customer satisfaction
data analysis
end users
service quality
speech processing