Conventional and Electronic Service Delivery within Public Authorities: The Issues and Lessons from the Private Sector.
Nicholas J. AdamsSimon HastonNat GillespieAnn MacintoshPublished in: EGOV (2003)
Keyphrases
- private sector
- service delivery
- public sector
- e government
- public administration
- cross disciplinary
- electronic government
- digital government
- government information
- government services
- public services
- current status
- information technology
- homeland security
- government agencies
- public organizations
- information sharing
- end to end
- information and communication technologies
- researchers and practitioners
- lessons learned
- future directions
- knowledge management
- e learning
- federal agencies
- information systems
- organizational learning
- social networks
- mobile technologies